senores American Airlines me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado four minutos tarde que tenia saliendo de Caracas to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo con los gastos no es justo que el vuelo se retraso por traffic aereo y yo pague con lodge y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin mas agradezco su atencion 201 921 8130 o mi mail gracias
I just planned to declare that my expertise with this flight and American Airways staff members was the worst I have at any time had with the airline. The journey to LAX from TPA was ok other than flight attendants don’t smile or act like they like their Work opportunities any longer. The return flight was a nightmare. It began when we received an e mail the morning of our flight stating that we needed to change our seats which were Beforehand picked. We did just that & checked in on line. Once we obtained on the airport our boarding passes continue to experienced the aged seats which we had to vary at the luggage check in counter (once more personnel were not friendly in any way).
I had a quite challenging experience today trying to reserve a straightforward excursion for my wife and i from phx to sfo. Initially your website stated their had been no flights. I changed browsers and got near the end of your booking but unfortunately entered my wife’s benefit range Completely wrong and the internet site would not let me adjust it. Once i went back to begin once again it had the same wrong quantity and wouldn't allow me to continue. I then went to a 3rd browser got all the strategy to the tip and the cost for economic climate coach came up $4258.
( Ongoing from remark 191) Furthermore, we had to get A different working day of our trip to return towards the airport 3 days later to obtain the vehicle we had reserved. Once we arrived for our return flight to Charlotte on twelve/five/2015, we boarded flight 875, and amongst our suitcases evidently by no means produced it on to the airplane and was remaining in Aruba. When we boarded our connecting flight to Boston, I was checked in and introduced to enter the jetway. Although I was heading onto the jetway, I used to be explained to I necessary to return and wait in opposition to the wall while some handed me by. I had been explained to I necessary to “consolidate†my belongings. I had a wallet purse all around my neck from my system that steps three inches by five inches. I used to be explained to I had to choose it off my person and area it inside a canvass bag I'd. Will you be serious???? On board flight 1783, we had been approached by one of the rudest stewardesses I have at any time encountered in my existence named Sheila. This plane was diverse from another planes we were on, and our “added area†seating evidently wouldn't enable us To place our personalized products under the seat before us.
I was psyched to reach the 3 million mile stage on American Airways and also to be awarded a System Extensive up grade. Though my husband and I have a holiday trip booked on American to Frankfort, Germany in April, I made a decision I want to use our Enhance and possess One more getaway trip to London. This was not prepared, but due to improve we chose to have an additional vacation.
The definition of buyer service at American Airways is just not defined in almost any recognized phrases. It does not deal with the customer or indicate any service in the least. My daughter, traveling solo, had the new encounter of ready in line at Heathrow so very long to examine in that she skipped the checkin by two MINUTES although the plane was with the gate for another 45 minutes. The agent, And that i use that word generously, expected she obtain A different ticket for a later on flight in a price of an extra $three hundred. Then proceded to inform her the seat would be assigned at the gate. OK, difficulty fixed. You're thinking that! Once the gate is assigned she goes to get her seat assigned along with the ‘AGENT’ who'd not let her on the main flight cancelled her seat on each the primary and 2nd flight following using her income! So she wasn’t off that to start with flight nonetheless, THE AGENT took her off! And now she wasn’t on the second flight for which she paid extra funds. The good news is we had been in interaction and she spoke with a supervisor who released a seat to her. When she requested who had cancelled the her reservation, they said they didn't know. This all occurred within a a few hour period of time. She finally boarded 15 minutes prior to departure, I hope. So my partner and I contacted American Airlines to substantiate if she was capable of get on the airplane and who had cancelled her flight, because there was a economic transaction and no money transaction comes about without a record of who created it, one particular would Imagine, for accounting and theft protection purposes alone. My spouse called very first and spoke to JAYNE FUENTES, a supervisor who after a extended dialogue gave us NO Facts. She couldn't notify us if my daughter obtained a seat within the flight, got around the airplane, or who bungled the extra obtain. She definitely stated that ‘They can be open up terminals and they don't sign-up who is scheduling or accepting payment to get a seat reservation.’ That may be precise accounting for you personally. So my partner thanked her politely for all her help at which point I mentioned JAYNE FUENTES informed us very little she was of no help in the slightest degree. Then I termed American Airlines and spoke to another supervisor, JANE Grey, a one who really should not be permitted to remedy telephones in the prison.
I am a 100 percent disabled veteran who may have saved her money for about sixteen months shelling out in the getaway club to go with a cruise from PR spherical vacation on the Caribbean with my son who I wont be seeing for a long period as a consequence of a occupation he decided to choose. I purchased a plane reservation when US Airways was in business enterprise but a person in the corporation established it as much as consider my flights and to steal my money. They switched it out to American Airways Nonetheless they improved the 6 digit document locator three situations. It should not have improved but only two times plus they moved it from NYC to PHL. They did this for the reason that the one that ruined my cruise is from PHL. Bronwyn Westraad is supposedly an personnel of Disney Cruise Line and he or she contains a cellphone. She lied to Anyone and said that I had a conversation along with her. I just informed her you can try here on voice mail to simply call me mainly because an individual said which they ended up cancelling my cruise. they gave no cause. I'm fifty five many years aged and I've a set revenue. They canceled my cruise and not using a purpose. They didn’t like that I discussed that it had been far too hazardous to try and achieve Grenada on 1/12 leaving on 1/10 that you must head to speedy and you also cant get it done And so the captain looked at the mapping I Get mainly because they transformed the itinerary so that the ship goes to Barbados initially and after that to Grenada.
I am sorry to mention that our knowledge for the AA counter in Newark was a lot less than stellar – Of the two customer service reps within the counter aiding travellers checking in, one particular committed her time and energy to ONLY Top quality passengers, and one other girl looked as if it would do as minimal as possible – also hectic stressing about what Anyone else was doing – all except what she may very well be performing! As the road grew lengthier, the less intrigued she became, and her attitude was horrific – It took us less the perfect time to get on the Airport than it did standing in line to examine in! (in excess of one hour with only four individuals in front of us). By the time we stepped up to the counter – a different representative acquired on board – we had to “relaxed ourselves down†– it is possible to picture how the opposite forty or so persons began to truly feel behind us! When you continuously try to inform us, you “care†in regards to the passenger, and this personal could use a little Angle adjustment – or discover her A different place!
I also prefer to touch upon the excellent service AA offers for the handicapped. I'm eighty four several years aged and now will need wheelchair help to acquire all around from the airports. I had been amazed and delighted at the assistance I been given, in addition to in the attitudes with the people who assisted me With all the wheelchair help, and likewise the drivers of the handicap carts in Charlotte airport. They have been all so helpful and very pleasant in addition.
I not simply needed to squander $fifty in baggage costs, but I skilled horrible landing by your pilots, particularly crowded and little planes, rude flight attendants, and finish imbeciles that taken care of my luggage mainly because they Obviously were being illiterate and will not go through “San Antonio to Cincinnati, OH and sent it to Grand Rapids, MI.â€
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We had been on AA 1517 from Miami to Roatan 02/13/sixteen and 02/fourteen/16 & The flight was struggling to land in Roatan and diverted to Belize. I'm common sufficient with flying to know the Captain made the suitable simply call and also the diversion was weather conditions associated. Upon landing in Belize we were being informed with the Captain there was a warning mild on an engine that necessary to be resolved, the element was offered in Belize. The end result was a clear mechanical hold off. We deplaned and have been told we would get food items and consume. Soon after much more than an hour or so we had not been fed and a bit afterwards we got a sandwich and bottled h2o and after that told we could board.
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To I don’t understand how Many individuals trying to get this solved. I had been so pissed off and about to surrender